Mandatory
To protect against fraudulent claims and ensure quick resolution, a single continuous unboxing video without cuts, edits, or pauses is strictly mandatory for all return, exchange, damage, or missing item requests.
1. Unpacking Video Guidelines
When opening your Walkdrobe parcel, please record a video adhering to the following rules:
- Single Continuous Video: The video must be recorded in one single take with strictly NO cuts, edits, or pauses from start to finish.
- High Quality & Good Lighting: The video must be recorded in high resolution with adequate lighting so all details are clearly visible.
- Clear Package & Label Visibility: The outer courier bag, intact shipping label with your AWB number, sealed packaging, and the product itself must be clearly shown in the frame.
- Defect / Issue Demonstration: Any damaged area, size issue, or wrong product received must be zoomed in and clearly highlighted in the video clip.
2. Valid Reason Requirement
Every return or exchange request must be accompanied by a valid, genuine reason. Acceptable reasons include:
- Incorrect size delivered or size fitting issue.
- Product received in damaged, defective, or stained condition.
- Incorrect product or color delivered by error.
- Missing items or accessories in the parcel.
Requests submitted without a clear, valid reason or unboxing proof will not be processed.
3. 7-Day Return & Exchange Window
You can raise a return or exchange request within 7 days from the delivery date. Requests raised after 7 days will not be eligible for return or exchange.
4. Product Condition Eligibility
- Items must be unworn, unwashed, unaltered, and free of odors, stains, or sole wear.
- Original brand box, tags, barcode labels, and packaging must remain completely intact.
5. How to Initiate a Return
Send your unboxing video, order number, and valid reason to our support team at support@walkdrobe.in or WhatsApp us at +91 91225 83392. Our team will verify the video and arrange a doorstep pickup within 2-4 business days.
